隱私政策

私隱政策及個人資料收集聲明 (“私隱聲明”)

請注意：我們可能對此私隱聲明作出更正修改而不作預先通知。請您定時查閱。本中文譯本僅供參考之用，倘若中、英文本之文義有異，應以英文原文為準。

服務承諾

文化村生活及復康產品有限公司（“我們”）致力於保護您的私隱權，並確保您的個人資料受到保護。本私隱聲明說明了我們收集的個人資料類型，以及我們如何處理和保護與我們所提供服務相關之資料。您使用本網站或向我們提供您的個人資料，即視為您同意接受本私隱聲明的相關規定。如果您不同意本私隱聲明部分或全部條款，請勿使用本網站或提供您的個人資料。

收集個人資料的目的及用途

你毋須提供任何個人資料以瀏覽或使用本網頁。當您註冊成為我們的客戶或成為我們的會員，或向我們購買產品或服務、或聯絡我們的客戶服務等時，我們將會收集您的個人資料以使我們能夠為您提供服務。如您拒絕提供有關資料或提供的資料並不完整或不正確，便可能無法登入網站的部分內容，並可能令我們無法處理您的申請或要求。如您未滿十八歲，必須先得到家長或監護人的同意，方可向我們提供任何個人資料。

收集的個人資料的類別

我們所收集的個人資料可能包括（包括但不限於）：

• 您的個人資料及聯絡資料，如姓名、出生日期、電話號碼、電郵地址、住址、郵寄地址及/或寄發賬單的地址;

• 您的賬戶資料，如信用卡賬戶號碼或用戶賬號; 及
• 您的電腦或移動裝置IP地址、瀏覽器設定、瀏覽紀錄及／或其他互聯網記錄的資料

個人資料的使用及披露

倘若您向我們提供任何個人資料，將被視為已向我們授權，可收集、使用及保存你提供的個人資料。我們從您所收集的個人資料可能會用作以下用途(包括不限於)：

處理您的登記客戶/會員之申請；
營運、處理、維持及/或管理您的客戶/會員帳戶;
向您提供服務，包括但不限於透過本公司網站所提供的產品，處理及進行相關的銷售、訂購、付款、退款/更換服務、送貨及回應您的查詢、意見或申索；
就提供有關服務而分析、核實及/或檢查閣下的信用、付款及/或狀況;
為您提供我們的積分計劃下的相關獎賞禮品；
向您提供我們的市場推廣資料；
進行調查、統計分析，以改善我們的產品和服務及作市場推廣及宣傳之用; • 服務的正常管理、運作及保養；
設計我們的網站及聯營公司供您使用而提供的新服務，或改善現有服務；
調查投訴、備受懷疑的可疑交易及研究服務改善措施；
防止及偵測罪行；
根據法例作出披露。

我們收集及持有關於您的個人資料均會被保密處理，在未取得您同意的情況下，我們絕不將您的個人資料出售或租賃給任何其他人用於市場行銷的目的。但是，我們可能會將您的個人資料透露給下述人士以協助我們按照本私隱聲明所規定的用途使用您的資料（不論其身處香港或香港境外）。

我們的代理及承辦商（包括資訊技術、網絡、客戶服務、銷售代理及承辦商）、任何電訊公司及服務供應商就提供有關服務;
銀行、財務機構及信貸供應商；
追收欠款公司、信用調查機構及保安代理；
規管當局、執法機構及法院；
我們的專業顧問；及
任何實際或建議承讓或受讓我們與閣下相關權利的承讓人或受讓人。

我們只會在您同意或表示不反對的情況下，使用您的個人資料向您（無論通過郵件、電郵、電話、短訊）提供有關商品及服務之優惠及推廣資訊。此網站由文化科技有限公司所擁有及營運。所收集之電郵，僅由文化村生活及復康產品有限公司使用。

如您不希望收到我們所發送上述有關之產品／服務之直銷宣傳推廣資料，或不希望我們披露、轉移或使用閣下的個人資料作上述直銷用途，請以下列途徑提出要求：

郵寄：
個人資料保護主任
文化村生活及復康產品有限公司
香港荃灣德士古道72-76號興業中心二

電郵：
info@culturehomes.com.hk

個人資料的保存

您與我們進行業務往來之時，我們將保存您的網上交易紀錄以作審核之用。我們的一般政策是將有關資料保存一段合理時間。按照我們的內部政策，這些紀錄之後會從我們的系統中被刪除。我們會嚴格管制員工存取實物及/或電腦資料，而只有「必須知情」的人員才會獲准存取個人資料。我們記存、使用及/或傳輸個人資料時，會採取適當的措施，防止意外及/或未經許可披露、更改、遺失及/或銷毀任何個人資料。

保安

您向我們提供的個人資料將妥為存置於網站內，只有獲授權人士方可查閱。我們的網上登記程序採用SSL技術配合數據傳送，以可靠的加密形式保護您的資料，確保私隱權獲得保障。但基於互聯網的運作性質，我們不能保證系統均不可能完全不被入侵，且不可能保證任何在互聯網上提供的資料完全安全。

網頁連結

我們網站可能載有通往其他由第三方所運作的網址及網站的超連結。我們對該等網站的內容或其處理您的個人資料的方法並不擁有任何控制權。您應詳閱該等網站之私隱政策和聲明。您在該等網站蒙受的任何損失或損害，我們概不負責。

Cookie 和類似技術

我們使用 Cookie、像素標籤、Web 指標和類似技術（統稱為「Cookie」），透過收集有關您如何使用我們網站的資訊來改善我們的產品和您在我們網站上的體驗。我們必須使用一些 Cookie 啟用核心網站功能，例如提供安全登入或記住您完成訂單的進度，但是我們也使用 Cookie 分析網站使用情況（因此我們可以衡量並提高性能）以及廣告公司使用廣告 Cookie 來投放與您的興趣相關的廣告。

我們還可能透過收集有關您的裝置的資訊並將這些資訊與您的個人資料相關聯，根據您的興趣和需求來定製我們的網站和產品，以確保我們的網站為您提供最佳網站體驗。當您造訪網站時，我們可能向您收集的資料類型包括︰

• 有關所使用的行動裝置的資訊以及該行動裝置的特徵；
• 有關您使用的瀏覽器類型的資訊；
• 您已瀏覽的網頁的詳情；
• 您的 IP 位址；
• 您已點選的超連結；以及
• 您在瀏覽我們的網站前所造訪的網站。

我們的網站最初設定為接受 Cookie。您可以透過更改瀏覽器的設定來選擇不接受或刪除歷史 Cookie；但是，如果您這樣做，您可能會發現我們網站的某些功能不能正常運作。

查閱及更正資料

您有權查閱及要求更改我們持有有關您的個人資料。您如對本私隱聲明有任何疑問，或如欲查詢/更改您的個人資料，請以下列途徑提出要求：

郵寄：
個人資料保護主任
文化村生活及復康產品有限公司
香港荃灣德士古道72-76號興業中心二

電郵：
info@culturehomes.com.hk

根據個人資料(私隠)條例，我們有權對查閱個人資料的要求收取合理的處理費用。

（最新更新: 2025年1月）

Privacy Policy and Personal Information Collection Statement
(the “Privacy Statement”)

Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.

Our Pledge

Culture Homes Healthcare Company Limited (“We”, “Us”) is committed to protecting your privacy and ensuring that your personal date is protected. This Privacy Statement explains the types of personal data we collected and how we process and protect that data in connection with the service we offer. By using this website or providing your personal data, you are deemed to agree to the relevant provision of this Privacy Statement. If you do not agree to some or all of the terms of this Privacy Statement, please do not use this website or provide us your personal data.

Purpose of Collection and Use of Personal Data

You need not provide any personal data in order to access our website. When you register as our customer or as a member of our loyalty program, buy a product or service from us, or contact our customer services etc., personal data will be collected from you to enable us to provide you with our services. If you refuse to provide such information or if the information provided is incomplete or incorrect, you may not be able to access parts of the website and may not be able to process your application or request. If you are under the age of 18, you must obtain the consent of your parent or guardian before providing any personal information to us.

Types of Personal Data Collected

The personal data we collect may include (but is not limited to):

• Your personal and contact information, such as name, date of birth, phone number, email address, residential address, mailing address, and/or billing address;
• Your account details, such as credit card account number, or user accounts;
• Your computer or mobile device’s IP address, browser settings, browsing records, and/or other internet records.

Use and Disclosure of Personal Data

If you provide any personal data to us, you are deemed to have authorized us to collect, retain and use the personal data for the following purposes (including but not limited to):

processing your application as a Registered Customer/Member;
operating, processing, maintaining and/or managing your account;
processing and effecting sales, order, refunds and exchanges relating to products available for sale through our website, delivery and responding to your queries, feedback or claims;
analysing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the services;
providing you with rewards under our redemption program (where applicable);
providing you with our promotional materials;
performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes;
providing normal management, operation and maintenance of the performance of the services;
designing new or improving existing services provided by us, our websites, our affiliates or our partners to you;
investigation of complaints, suspected suspicious transactions and research for service improvement;
prevention or detection of crime;
disclosure as required by law.

All personal data collected and held by us will be kept confidential, and we will never sell or lease your personal data to anyone for marketing purposes without your consent. However, we may disclose your personal data to the following parties, who are under a duty of confidentiality to assist us in using your personal data for the purposes outlined in this Privacy Statement (whether located in or outside Hong Kong).

Our agents, contractors, and other service providers for the provision of products and/or services that you ordered and/or subscribed to;
Banks, financial institutions, and credit providers;
Debt collection agencies, credit reference agencies, and security agencies;
Regulatory bodies, law enforcement agencies, and courts;
Our professional advisers; and
Any actual or proposed assignees or transferees of our rights with respect to you.

We may only use your name, phone number, residential/other address, and email address with your consent or if you indicate no objection, to provide marketing materials to you (via phone, SMS, email, post or other media) regarding goods and services offered by us. This website is owned and operated by Culture Technology Ltd. Emails are used solely by Culture Homes Healthcare Company Limited.

If you do not wish to receive direct marketing promotional information from us regarding the products/services mentioned above, or if you do not wish us to disclose, transfer, or use your personal data for these direct marketing purposes, please send your request in writing to the following address:

By post:
Personal Data Officer
Culture Homes Healthcare Company Limited
2/F, Hing Yip Centre, 72-76 Texaco Road, Tsuen Wan, N.T

By email:
info@culturehomes.com.hk

Retention of Personal Data

In our dealings with you and for auditing purposes, we will retain your personal data and records of online transactions for a reasonable period of time. Such information will be deleted from our system in accordance with our internal policy.

We make all reasonable efforts to ensure that any personal data we held is stored securely and accessed only by authorized employees or third-party service providers.

Security

All personal data you provide to us is secured on our website with restricted access limited to authorized personnel. Our online registration process utilizes SSL protocol for data transmission, encrypting your personal data to maintain its privacy. However, please be aware that no system is completely impenetrable, and information transmitted over the Internet cannot be guaranteed to be entirely secure. Therefore, we cannot assure the security of any information you send or receive from us over the Internet.

Links

Our websites may contain links to third-party websites and pages. We do not control the content these websites or how their operators handle your personal data. We recommend reviewing the privacy statement of these third-party websites. We are not responsible for any damages or losses incurred from your use of these links.

Cookies and Similar Technologies

We use cookies, pixel tags, web beacons and similar technologies (together referred to as “Cookies”) to improve our products and your experience on our website by collecting information on how you use our website. Some of the Cookies we use are required to enable core site functionality, for example to provide secure log-in or to remember how far you are through an order, but we also use Cookies that allow us to analyze site usage (so we can measure and improve performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests.

We may also tailor our website and our products to your interests and needs, by collecting information about your device and linking this to your personal data so as to ensure that our website presents the best experience on our website for you. The types of data we may collect from you when you visit the website include:

information about the mobile device used and the characteristics of such mobile device;
information about the type of browser you use;
details of the web pages you have viewed;
your IP address;
the hyperlinks you have clicked; and
the websites you visited before arriving at our website.

Our website is initially set up to accept Cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website do not work properly.

Access to and Correction of Personal Data

You have the right to access personal data held by us and to request corrections to the data. If you have any questions regarding this Privacy Statement or wish to access or correct your personal data, please submit your request in writing to the following address: